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Your satisfaction is our long-term pursuit and upmost concern. All our orders are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection thoroughly before being shipped out to minimize any problems from arising.
As the Clearance dresses / outfits are all being sold at extremely competitive prices ( some touching cost price ) we are not able to accept any returns or offer any refunds.
The customers are encouraged to get all the detailed information on the purchases they wish to make. We will give our 100% to assist you with your purchase.
No Refunds or Exchanges for the Items Purchased in the Shop
The Prices in the Shop May be Slightly Higher than On-line Prices on some Designs
Online Returns & Exchanges
We want you to be completely satisfied with your online purchase. Should you need to return or exchange an item, please review the complete details of our Online Merchandise Return and Exchange Policy below to determine if any special conditions or restocking fees apply.
Online Merchandise Return Policy
We accept online merchandise returns via registered mail / or trackable courier service only.
No Returns will be accepted in person.
Returns and exchanges are accepted if Authorisation is obtained within 5 calendar days of delivery, excluding items marked as “Non-returnable”. Items must be in original condition with Mona Vora tape with tag attached, and will not be accepted if this tape tag has been removed. Items cannot be returned if they have been used, washed, damaged or altered in any way.
Online merchandise that cannot be returned or exchanged:
– Special custom ordered dresses such as custom size, custom color and custom styles
-Clearance Lines
– Jewellery
-Items altered to size
Process for Returning Standard Merchandise
Step 1:
Obtain a Return Authorization Number (RA) within 5 days of when the package is delivered. Please note: The item will not be accepted if (RA) number is obtained after 5 days of when the package is delivered. Returns will not be accepted without an RA Number. RA numbers will expire after 7 days, and the items will not be accepted if it is returned after that time.
To obtain an RA Number, please submit your order number and style code for the returned merchandise to
Your order number can be found on your confirmation email.
Pl do not call as the staff may not always have excess to the system.
Step 2:
For your protection, please use the courier with trackable service & email your return tracking number to us.
For Overseas Clients –
Once the RA request is submitted, you will receive an RA confirmation email within app. 48 hours. Your confirmation will include the RA Number and address where you should ship your return. Please include a brief note describing the reason you are returning the merchandise and write the RA Number on the inside of the shipping package.
Important Note: The buyer will be responsible for the courier cost, insurance if applicable & possible duties incurred. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method.
Step 3:
Once the returned merchandise is received at our facility, credits are processed upon confirmation and inspection of the return.
Please note:
All returned dresses will have a 10% restocking fee applied to the full purchase price of the dress.
Shipping and rush order costs are the responsibility of the customer and are not refundable.
Returned items will void any promotional codes or other special offers. Any merchandise purchased using a promotional code or other special offers will be charged the full retail price.
If you return an item in unacceptable condition we will not be able to process a refund.
Non-returnable / Unacceptable Condition merchandise sent back to us will not be returned, and no exchange or credit will be issued.
Online Merchandise Exchange Policy
If you would like to exchange an item, please contact us at
and obtain an RA Number for the original item you ordered following the instructions above.
The same terms and conditions apply as noted in the Return Policy above.
