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The best in Indian Bridal & Fusion Dresses

Returns & Delivery

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Your satisfaction is our long-term pursuit and upmost concern. All our orders are tailored by experienced professionals and hand-made accordingly. Each dress goes through quality-inspection thoroughly before being shipped out to minimize any problems from arising.
As the Clearance dresses / outfits are all being sold at extremely competitive prices ( some touching cost price ) we are not able to accept any returns or offer any refunds.
The customers are encouraged to get all the detailed information on the purchases they wish to make.  We will give our 100% to assist you with your purchase.
 

No Refunds or Exchanges for the Items Purchased in the Shop

The Prices in the Shop May be Slightly Higher than On-line Prices on some Designs

Online Returns & Exchanges

We want you to be completely satisfied with your online purchase. Should you need to return or exchange an item, please review the complete details of our Online Merchandise Return and Exchange Policy below to determine if any special conditions or restocking fees apply.

Online Merchandise Return Policy

We accept online merchandise returns via registered mail / or trackable courier service only.
No Returns will be accepted in person.
Returns and exchanges are accepted if Authorisation is obtained within 5 calendar days of delivery, excluding items marked as “Non-returnable”. Items must be in original condition with Mona Vora tape with tag attached, and will not be accepted if this tape tag has been removed. Items cannot be returned if they have been used, washed, damaged or altered in any way.
Online merchandise that cannot be returned or exchanged:
– Special custom ordered dresses such as custom size, custom color and custom styles
-Clearance Lines
– Jewellery
-Items altered to size
Process for Returning Standard Merchandise
Step 1:
Obtain a Return Authorization Number (RA) within 5 days of when the package is delivered. Please note: The item will not be accepted if (RA) number is obtained after 5 days of when the package is delivered. Returns will not be accepted without an RA Number. RA numbers will expire after 7 days, and the items will not be accepted if it is returned after that time.
To obtain an RA Number, please submit your order number and style code for the returned merchandise to
Your order number can be found on your confirmation email.
Pl do not call as the staff may not always have excess to the system.
Step 2:
For your protection, please use the courier with trackable service & email your return tracking number to us.
For Overseas Clients –
Once the RA request is submitted, you will receive an RA confirmation email within app. 48 hours. Your confirmation will include the RA Number and address where you should ship your return. Please include a brief note describing the reason you are returning the merchandise and write the RA Number on the inside of the shipping package.
Important Note: The buyer will be responsible for the courier cost, insurance if applicable & possible duties incurred. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method.
Step 3:
Once the returned merchandise is received at our facility, credits are processed upon confirmation and inspection of the return in app. 10-14 days
Please note:
All returned dresses will have a 10% restocking fee applied to the full purchase price of the dress.
Shipping and rush order costs are the responsibility of the customer and are not refundable.
Returned items will void any promotional codes or other special offers. Any merchandise purchased using a promotional code or other special offers will be charged the full retail price.
If you return an item in unacceptable condition we will not be able to process a refund.
Non-returnable / Unacceptable Condition merchandise sent back to us will not be returned, and no exchange or credit will be issued.
Online Merchandise Exchange Policy
If you would like to exchange an item, please contact us at
and obtain an RA Number for the original item you ordered following the instructions above.
The same terms and conditions apply as noted in the Return Policy above.

Delivery

We have co-operated with international logistics delivery companies such as DHL, FedEx, TNT, Ups, etc. Usually it takes app. 10-14 working days from pick up of the designs to couriering out for UK and Worldwide.

Nominal delivery charges of approximately
US$ 45.00 is charged per order – USA & Rest of the world
£14.99- Is charged per order – Europe
£7.99 is charged per order for UK
We will try and accommodate urgent orders if the stock is available.
THE ORDERS WILL BE DESPATCHED WITHIN 10-14 WORKING DAYS. SOME DESIGNS MAY TAKE LITTLE LONGER, IF IN DOUBT PLEASE CHECK.

Custom Duties & Taxes

Our retail shops are in London and India. All the factories are in India. Gowns are partly made in UK. We are happy to serve customers all over the world. Therefore anything you buy from us is going to be imported into your country and, in some cases, may be subject to customs or import duties on delivery. Recipients are responsible for any additional charges for customs clearance. We do not have any control over the imposition of these customs or import duties and cannot predict what (if any) duties there will be.

Images

Please note that whilst the images used on our web site provide a very good representation of the dress/outfit designs, production dresses which include lace/brocade in the design may vary slightly in appearance due to the availability of the patterns. We will however endeavour to use a lace/brocade which resembles as closely as possible the material used in the original design and pictures

Privacy

Thank you for accessing www.monavora.co.uk / www.monavora.com

We respect your privacy and want to protect your personal information. We promise not to part with your personal information and / or not sell your information to any other parties.

Our Stand on Human Rights & Conservation

We are proud to indicate that we follow international norms in human rights and conservation. No forced labour is used at our workshops. No underage individuals work with us. We strictly follow the minimum working age laws at our factory and the minimum wage regulations. No children are employed by us and any dangerous job (working with sewing machines and needles for example) is only undertaken by workers over 30 years of age.

We take pride in supporting and promoting creative cottage industries in rural areas of India not only as a social initiative but also for their exceptional product value.

We respect Nature and feel it conscientious to do our best for conservation so that future generations have a beautiful world to live in. Conservation is our duty and responsibility and this we take very seriously at our showrooms and workshops.

Got a Question? Chat With Mona

If you would like to arrange a call back, please provide us with a contact number including full country code and preferable local time. We will call you back or request for another call appointment.

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